Please review the following terms and policies that apply to Pet Waste Pros services, billing, property access, scheduling, and customer communication.
Monthly billing is determined by several factors including location, the number of pets, yard size, and visit frequency.
Credit card details are securely stored within the Stripe system and are inaccessible to the Pet Waste Pros team.
By enrolling in our services, you consent to having your credit card charged monthly.
We will not come to your location until your credit card is set up in your customer portal.
A $10.00 late fee applies to payments that are overdue by 10 days. Services will remain suspended until payment is received.
Accounts more than 45 days in arrears will incur a $35 collection fee and may be forwarded to a collections agency.
US regulations require organizations to obtain informed consent from recipients before sending text (SMS) messages.
With your consent, Pet Waste Pros may send text (SMS) messages to the mobile number you have provided to us. By providing your informed consent where indicated, you acknowledge that you agree to participate in our text messaging service.
You may withdraw from text messages at any time by replying with STOP.
Text messages may be used to provide helpful information, reminders, and notifications, including announcements, upcoming visit reminders, and communication regarding your requested service.
In the event of hazardous weather conditions that make yard cleaning unsafe or impossible, we will inform you promptly and reschedule your appointment.
The regular weekly fee will still apply due to the anticipated increased workload during the subsequent week.
If cancellation occurs due to staff illness or another unforeseen circumstance, you will be exempt from payment for that week.
Clients are responsible for ensuring Pet Waste Pros can access the yard. Obstructions or locked gates may still incur the regular fee due to the increased workload on the next visit, although the fee for the first such occurrence will be waived.
Access through homes is not permitted. A garage or gate must be available.
To ensure everyone's safety, pets should be confined away from the service area during visits to prevent incidents.
We remove solid waste only. Diarrhea or waste indicating health concerns will not be handled.
Clients will be notified if such waste is encountered and may be advised to seek veterinary care when appropriate.
Visibility is important for effective cleaning. Areas obscured by overgrowth or debris may not be fully serviced, and clients will be notified of such conditions.
Areas beneath trampolines, within dense underbrush, or behind obstacles that pose safety risks are excluded from service.
A 24-hour notice is required to pause service for credit toward the next month.
Pet Waste Pros is not liable for property damage or loss related to our services. We take thorough precautions to secure property after each visit.
Services can be terminated with 48-hour written notice. Refunds for partial months are not issued.
Initiating service constitutes agreement to these terms, including property access and billing practices.
Services may be adjusted around major holidays. We are closed from Christmas Day to New Year's Day, with the same fee applying for the subsequent service.
Your information remains confidential and will not be sold or shared externally.
We reserve the right to amend these terms at any time. Please review this page periodically for any updates.
If you have questions about our services, billing, or policies, please contact Pet Waste Pros before starting service.
Contact Us
